Returns

At Nightingale Electrics, we are committed to offering you a safe and pleasant shopping experience. So if something does go wrong, we are here to help you!

• If you change your mind or make an incorrect choice, we will give you a store credit within 14 days of delivery for unopened products (excludes earrings, CD’s, DVD’s, computer games and console games) Please note store credit does not include delivery costs.
• If your item arrives damaged or “dead on arrival”, we will arrange a replacement or full refund at our cost.
• If your item develops a fault after delivery, we will assess your claim and offer a replacement, full refund or store credit or other remedy where appropriate.
• We offer our own 12 month warranty against defects on all electrical, petrol operated & motorised products — claims outside this period will be assessed on a case by case basis.
• For further information, visit our Returns Policy page.
• Statutory consumer guarantees apply to all products.

• Once items are dispatched, regular Australia Post eParcel or courier delivery times apply.
• All items are sent via Australia Post eParcel service, regular Australia Post or courier.
• All products are covered by full transit insurance if selected.

If you have any questions regarding delivery of your goods, please contact our friendly Customer Service team at the Help Centre.